Privacy Policy

GBIT Automation (ABN 96 172 490 091) (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following personal information:

• Contact details you submit via our contact form or email: name, phone number, email address, and the content of your enquiry.
• Business information you share during a consultation or engagement, such as your company name, industry, and a description of the processes you want to automate.
• Technical information collected automatically when you visit our website, including your IP address, browser type, device type, referring URL, pages viewed, and time spent on the site. This is collected via Google Analytics and Ahrefs Analytics.

2. How we collect information

• Directly from you via our contact form, email, phone calls, or scheduled consultations.
• Automatically via website cookies and analytics pixels.
• From third parties such as LinkedIn or referral partners, only with your consent.

3. How we use your information

• To respond to your enquiries and provide the services you request.
• To prepare quotes, statements of work, and deliver automation projects.
• To send service-related communications (project updates, invoices, support).
• To improve our website and the relevance of our content (via aggregated, anonymised analytics).
• To comply with legal obligations.

4. Who we share your information with

We do not sell your personal information. We share it only with trusted service providers necessary to operate our business:

• Resend — for transactional email delivery.
• Google Analytics (Google LLC) — for website analytics.
• Ahrefs Analytics — for website analytics.
• Calendly — for scheduling consultations.
• Hostinger — our website hosting provider.
• Xero / MYOB — for accounting and invoicing (clients only).

These providers may store data outside Australia. We only engage providers who offer privacy protections consistent with the Australian Privacy Principles.

5. Cookies

Our website uses cookies for analytics and to remember your preferences. You can disable cookies in your browser settings, although this may affect site functionality.

6. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (typically 7 years for financial and tax records under Australian law).

7. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure hosting, encrypted connections (HTTPS), and access controls on client data.

8. Your rights

Under Australian privacy law you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Withdraw consent to marketing communications at any time.
• Complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact us

For privacy enquiries, to exercise any of the rights above, or to request access to your information, contact:

• Email: gavin@gbitautomation.com.au
• Phone: 0407 155 108
• Post: GBIT Automation, Perth, Western Australia

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “last updated” date above.